At Astroscope, we strive to provide high-quality personalized astrology reports. This Refund Policy explains when refunds may be granted and how customers can submit a refund request.
Refund requests may be considered if the purchased report has not yet been delivered or if a technical issue prevented the service from being provided as intended.
Because our reports are individually prepared using customer-provided information, completed and delivered reports are generally non-refundable unless required by applicable law or exceptional circumstances.
Customers are responsible for providing accurate birth details and personal information. Refunds cannot be guaranteed when inaccuracies result from incorrect information submitted during the order process.
To request a refund, please contact our support team and include your order number, email address, and a brief explanation of the issue. We will review each request individually.
Refund requests are typically reviewed within a reasonable period of time. Additional information may be requested to properly investigate and resolve the matter.
If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution.
Astroscope reserves the right to update or modify this Refund Policy at any time. Any changes will become effective upon publication on our website.